At dsstraders.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund or exchange under the following conditions.
1. Eligibility for Returns & Refunds
- You may request a return or refund within 15 days of receiving your order (e.g., 15, 30 days).
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (order number, receipt) is required.
Non-Returnable Items
The following items cannot be returned unless defective or incorrect:
- Perishable goods
- Custom-made or personalized products
- Digital downloads
- Items marked as “final sale”
2. How to Initiate a Return
- Contact Us – Email with your order number and reason for return.
- Wait for Approval – We will review your request and provide return instructions if approved.
- Ship the Item Back – Send the product to the provided return address (customer may be responsible for return shipping costs unless the return is due to our error).
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- If approved, your refund will be processed within 7 business days (e.g., 7–10 days) to your original payment method.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).
4. Exchanges
- If you need a replacement due to a defect or incorrect item, contact us, and we’ll arrange an exchange at no extra cost (subject to availability).
5. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery with photos/video proof.
- We will offer a free replacement or full refund.
6. Cancellations
- Orders can be canceled within 36 hours of placement if they haven’t been processed for shipping.
